Privacy policy
Last updated 6 October 2026
About this policy
Lantea Consulting (ABN 23 545 670 279) is an IT services business based in Mount Compass, South Australia. This policy explains what personal information we collect, why we collect it, and how we look after it. It covers our website (lantea.com.au), our client portals and the work we do for clients.
We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
We only collect what we need to answer you, do the work and get paid.
- When you contact us by email, phone, chat or our booking page: your name, email, phone number, business name and what you've told us. Calls to our phone line are recorded and may be transcribed for quality and record-keeping. Our greeting tells you this at the start of every call.
- When you become a client: billing and contact details, and records of the work, support tickets and invoices.
- When you visit our website: technical information such as your IP address, browser, device, pages viewed and how you move around the page. Our chat and analytics tools collect this using cookies and similar technology.
- While we work on your systems: we may see personal information stored on your computers, email or servers. We access it only as needed to do the job (see below).
You can browse our website without telling us who you are. If you'd rather not give us some details, we may not be able to help as well.
Tools we use
We use these services. Each third-party provider has its own privacy policy and stores some information on its own servers.
| Service | What it does | What it collects |
|---|---|---|
| Microsoft 365 (Australian tenancy) | Email, Teams, OneDrive and appointment booking | Emails, files, meeting and booking details |
| Yeastar phone system (hosted by us) | Our business phone line | Caller number, call times, voicemail, call recordings and transcripts |
| Zoho CRM | Customer records | Contact and business details, call logs from our phone system, notes on our work together |
| Zoho Books | Invoicing and the client account portal | Billing contacts, invoices, payments |
| Zoho Desk | Help desk at help.lantea.com.au | Support tickets and contact details |
| Zoho Assist | Remote support, including unattended access to client devices | Session logs, device details, and whatever is on screen during a session |
| Zoho Marketing Automation | Newsletters and service updates | Name, email and how you interact with our emails |
| Zoho SalesIQ | Website chat and visitor tracking | Chat messages, name and email if given, IP address, pages viewed, approximate location |
| Zoho PageSense | Website analytics | How visitors use the page, such as clicks and scrolling |
| Bitwarden | Encrypted password manager | Login details we hold to manage your systems |
| Cloudflare | Hosts the website and provides basic traffic statistics | IP address and request details |
| Google Fonts | Loads the website's font | IP address and browser details |
You can block or delete cookies in your browser settings. The site still works, but the chat may not.
How we use and share it
We use your information to reply to enquiries, provide and support our services, send quotes and invoices, and improve our website. We don't sell personal information, and we only send newsletters or service updates to people who have agreed to receive them. Every one includes an unsubscribe link.
We share information only with:
- the service providers listed above, so they can run their part of our business
- suppliers and vendors when we order hardware, software or licences for you, such as Microsoft or a phone provider
- our accountant, insurer or legal advisers, when needed
- anyone the law requires us to tell
Your systems and data. When we work on your computers, servers, email or Microsoft 365, we treat any personal information we see as confidential. We access it only to do the work you asked for, we don't copy it unless the job needs it, and we don't use it for anything else.
Where it's stored. Most of our data stays in Australia. Our Microsoft 365 tenancy and our Zoho account are both hosted in Australian data centres, although Microsoft and Zoho may access them from other countries for support. Bitwarden stores our password vault in the United States, fully encrypted so that Bitwarden itself can't read it. Cloudflare and Google may process website visit data in the United States and elsewhere.
Security, access and complaints
Keeping it safe. We protect information with access controls, multi-factor authentication, encryption where available and up-to-date systems. Passwords for client systems are kept only in an encrypted password manager, and remote access sessions are logged. When we no longer need information, we delete or de-identify it, unless tax or other laws require us to keep it. Financial records are kept for 5 years.
Seeing or correcting your information. You can ask what we hold about you and ask us to correct it. Email us and we'll respond within 30 days. There's no charge.
Complaints. If you're unhappy with how we've handled your information, contact us first and we'll try to fix it. If you're still not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Contact. Email [email protected], call +61 8 8317 1333, or write to Lantea Consulting, PO Box 769, Mount Compass SA 5210.
Changes. We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.